tkv88 Privacy Policy

Effective Date: 1 January 2026

1. Introduction and Purpose of the Policy

tkv88 is a trusted online gaming platform providing services to users in Bangladesh. We deeply respect the privacy of our users and are committed to protecting their personal information.

The purpose of this privacy policy is to clearly inform you what types of information tkv88 collects, how that information is used, how long it is retained, and under what circumstances it may be shared with third parties. Our goal is to maintain complete transparency in data management.

This policy may be updated from time to time. For any significant changes, we will notify you via the email address registered to your account or through a notice on the platform.

2. Information We Collect

The following types of information are collected for the operation of the tkv88 platform:

2.1 Personally Identifiable Information

Information you provide at the time of registration:

• Full name
• Date of birth (for age verification — for those aged 21 or above only)
• Email address
• Mobile number
• National ID or passport number (for KYC verification)

2.2 Financial Information

Information required to process transactions:

• bKash, Nagad, or Rocket account number
• Deposit and withdrawal history
• Transaction date, time, and amount

2.3 Technical Information

Information automatically collected while browsing and using the platform:

• IP address
• Browser type and version
• Device type (mobile, tablet, desktop)
• Operating system
• Cookie and session data
• Page visits and navigation patterns

2.4 Gaming Activity Information

• Play history and statistics
• Bet amounts and results
• Bonus and promotion usage information
• Login and logout times

3. Methods of Data Collection

We collect information in the following ways:

• Directly provided information: Information you voluntarily give during registration, login, or when using support services.
• Automatic collection: Through cookies, log files, and web beacon technology while using the platform.
• Third-party payment providers: Confirmation data received from bKash, Nagad, and Rocket providers for transaction verification.
• KYC verification process: Scanned copies of documents provided for identity confirmation.

4. Purpose of Data Use

Collected information is used for the following legitimate purposes:

4.1 Account Management

Your information is used to complete your registration process, verify your account, and ensure secure login.

4.2 Financial Transaction Processing

Information is used to correctly process deposit and withdrawal requests and to prevent fraudulent activity.

4.3 Providing Customer Support

Information is used to resolve your issues quickly through 24/7 live chat support and to communicate effectively.

4.4 Security and Compliance

Information is used to ensure platform security, prevent unauthorized access, comply with anti-money laundering (AML) policies, and enforce responsible gaming.

4.5 Platform Improvement

Information is used to analyze user experience and improve the platform's gaming services, design, and functionality.

4.6 Personalized Services

Information is used to present relevant promotions and bonus offers based on your preferences and gaming patterns.

5. Data Sharing and Disclosure

tkv88 never sells your personal information to third parties or transfers it for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Payment Providers

Only the necessary information is sent to bKash, Nagad, and Rocket to complete transactions. These providers are governed by their own privacy policies.

5.2 Technology Partners

Game software providers (such as PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming, etc.) process data to the extent necessary. They all provide services under strict confidentiality agreements.

5.3 Legal Obligations

Information may be disclosed as needed to fulfill a valid court order, government directive, or legal requirement.

5.4 Fraud Prevention

If fraudulent activity is detected on a user's account, relevant information may be provided to the relevant authorities for the purpose of ensuring security.

6. Cookie Policy

The tkv88 platform uses cookies and similar tracking technologies. Cookies are small text files stored on your device.

6.1 Essential Cookies

These cookies are essential for the basic functioning of the platform. They are used to maintain login sessions, manage security tokens, and save user preferences.

6.2 Analytical Cookies

These cookies are used to monitor and analyze platform usage, which helps improve the quality of services.

6.3 Cookie Control

You can block or delete cookies by changing your browser settings. However, this may affect some functionality of the platform.

7. Data Security Measures

tkv88 applies the following security measures to keep your information safe:

• SSL Encryption: All data transfers are encrypted using SSL/TLS technology.
• Data Encryption: Stored sensitive information is kept in encrypted form.
• Access Control: Only authorized staff have limited access to necessary information.
• Firewall and Security Monitoring: 24/7 system monitoring and unauthorized access detection.
• Regular Security Audits: Platform security vulnerabilities are regularly tested and resolved.
• Two-Factor Authentication: An additional layer of security during the login process.

However, complete security on the internet cannot be guaranteed. In the event of any data breach, we will promptly notify affected users and take the necessary steps.

8. Data Retention Period

Collected information is retained according to the following policy:

• All information is retained for as long as the account remains active.
• Even after account closure, information is retained for a specified period for legal, regulatory, and financial compliance purposes.
• Financial transaction records are retained for the long term as this is a legal requirement.
• Once the need has ended, information is securely deleted or anonymized.

9. Your Rights

As a tkv88 user, you have the following rights over your own information:

9.1 Right to Access

You have the right to know what information we hold about you.

9.2 Right to Correction

You have the right to request correction of incorrect or incomplete information.

9.3 Right to Deletion

In certain circumstances you may request deletion of your information. However, some information may be required to be retained due to legal obligations.

9.4 Right to Object to Processing

You may object to your information being used for marketing purposes and this will be honored.

9.5 How to Exercise Your Rights

To exercise any of the above rights, contact our support team: [email protected]

10. Privacy of Minors

tkv88 strictly follows a 21+ age policy. We do not knowingly collect information from any person under the age of 21. Age verification is mandatory at registration. If it is suspected that information from a minor has been collected unknowingly, that account will be immediately closed and the relevant information will be deleted.

11. Third-Party Links and Services

Third-party game provider software is used on the tkv88 platform. These organizations are governed by their own privacy policies. We are not responsible for their policies, however we work only with trusted and reputable providers.

12. Policy Changes and Updates

tkv88 reserves the right to amend or update this privacy policy at any time. In the case of significant changes:

• A notification will be displayed on the platform.
• A notice will be sent to the registered email.
• The "Effective Date" at the top of the policy will be updated.

Continued use of the platform after any changes will be considered as your acceptance of the updated policy.

13. Applicable Law & Jurisdiction

This privacy policy is governed by applicable laws and regulations. In the event of any dispute, both parties will first attempt to resolve it through discussion. tkv88 is committed to always following international best practices in the protection of personal data.